So Your Company’s SAP GTS Implementation Was a Dud. Now What?

If you’ve worked in IT for any decently-sized organization or attended major IT conferences, then you’ve likely heard of ERP implementation successes, best strategies for ERP project management, or methods to gain additional value from ERP investments. Publicly, however, you won’t hear of implementation failures. You may overhear mention in a conversation or have a fellow conference attendee confidentially acknowledge their implementation was a dud. Those problems are more prevalent than you might imagine.

Every ERP implementation project is a major undertaking, whether it’s a first-time implementation for a company that can no longer run the business on Excel, Access, or other home-grown isolated software applications, or the addition of new functionality such as SAP Global Trade Services (GTS) that builds on the ERP foundation already established.

At the highest level, failures are blamed on the gap between the implementation and the original business case. There’s a lot of misinformation that creates that gap. Unrealistic expectations of software functionality, failure to understand software strengths and weaknesses, or lack of knowledge regarding global trade compliance requirements and their impact on the business.

What Caused Your Company’s SAP GTS Implementation Failure?

Delving a bit more deeply into the overall problem, we’ve identified more specific reasons for ERP implementation failures. To avoid SAP GTS implementation failures, address these pitfalls in the preliminary planning stages:

  • Insufficient Due Diligence in Choosing A Well-Qualified Implementation Partner;
  • Failure to Identify the Unique Aspects of Your Business;
  • Unrealistic Expectations
  • Business Requirements are Not Identified
  • Known issues are Not Corrected
  • Failure to Incorporate Compliance Requirements.

If the SAP GTS implementation you’d hoped would re-energize your enterprise has turned out to be a dud, how do you recover and get back on track?

Work With a Well-Qualified Implementation Partner

When you go to a medical specialist—a cardiologist, for example—it’s not your responsibility to ask the questions that lead to the correct diagnosis and remedy. You depend on the specialist to ask those questions and prescribe the appropriate means to regain good health.

Similarly, a well-qualified SAP GTS implementation partner is a specialist in global trade compliance. With hands-on SAP GTS technical knowledge and experience from successful implementations in multiple industries, partners of this caliber know how to diagnose the mistakes of a less-than-satisfactory GTS implementation.

  • ‘What do we do next?’
  • ‘How do we implement the correction?’
  • ‘What are our options?’
  • ‘What else are we missing?’

Understand Unique Business Aspects to Get IT Right

Unrealistic Expectations Undermine Success

Compliance Requirements Are Critical To Success

Your Company’s SAP GTS Implementation Can Still Succeed


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